We make every effort to provide you with the best services in pleasant and friendly
atmosphere at all times. It is imperative that all the passengers who are availing
our services abide by and strictly comply and observe all the terms and conditions
laid down herein.
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DEFINATION
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”Passenger/You/Guest” means the person/persons in whose name/on whose behalf booking
or registration is made.
Company/We/Us/Panoramic tour and travels Ltd
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PAYMENT PROCEDURE
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You can book your tour at any of our offices in Mumbai, Thane, Pune, or at any local
Sales agents appointed by us.
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Domestic and International Tours
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Procedure to register your tour.
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1.
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Read carefully the itinerary, departure dates ,Terms and Conditions, payment procedure
etc and Select your tour.
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2.
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Fill in the Registration form. Email registration form or contact us on toll free
number.
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3.
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Pay the Registration amount. Balance payment will be paid 30 days before departure.
However, in case airlines or any suppliers demand the full amount, we will request
you to pay a certain portion of payment at the time of booking.
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4.
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For Non-Refundable airline ticket air ticket cost has to be paid fully.
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5.
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If you book the tour within 30 days to departure, the entire tour price has to be
paid at the time of booking.
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6.
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Collect the official payment receipt on payment of the Registration amount which
is 25% of tour price
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7.
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Dates for balance payment of tour price will be informed at the time of filling
in details required for tour and submission of photo and other document list will
be provided to you
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Payments
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1.
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Payments can be made through local 'Account payee' cheques, Demand Drafts or by
Cash.
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2.
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The Cheques/Demand Drafts for INR are to be made in favour of "Panoramic Holidays
A/c Panoramic Tour and Travels Limited"
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3.
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Credit card/Debit card payments will be accepted with service charges.
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4.
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Foreign Exchange payment must be in favour of "Panoramic Tour and Travels Ltd".
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5.
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PAN is required to quote in case of cash payment in accordance with prevailing Income
Tax rules.
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6.
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You can also make payment by depositing / transferring amount in our Axis Bank Ltd.,
Prabhadevi Branch - Account No. 060010200010760 . You can pay the tour price by
the safe and simple direct telegraphic transfer. Any transaction charges levied
by the bank will be borne by you
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Booking from Sales Agent
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1.
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You must make the payment by Demand Draft / Cheque payable at the Agents location.
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2.
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Cash is not accepted by Agents.
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3.
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Ensure that you collect proper receipt of all payments.
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4.
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Incase the agent acknowledges the payment by his provisional receipt, the booking
will be confirmed only when he forwards the same to us
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Late Payment
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If we do not receive the entire tour price payable to us 30 days prior to tour departure,
we will not be able to process your booking and arrange your visas (in case of World
tours). Your registration amount is likely to be forfeited and your booking stands
automatically cancelled. Cheque payments will not be accepted 15 days prior to the
tour departure. Any payments made 15 days prior to departure will have to be made
by cash / Demand Draft for all tours. For Forex payment only demand draft will be
accepted.
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REFUND POLICY
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Cancellation procedure
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All bookings for airlines/hotel accommodation/ground transportation are blocked
well in advance. We are liable to pay penalties to all our suppliers/vendors if
these services are cancelled by us
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The Company reserves the right to cancel any tour prior to its departure without
assigning any reason. The tour price paid by the guest shall be refunded by the
Company by 'A/C payee' cheque against receipt only, and no compensation and/or interest
shall be paid in any case.
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Cancellation charges for any ticket / Air reservation are applicable as per the
rules of airlines/railways. Air ticket cancellation charges for special fares if
paid by the guest are NON-REFUNDABLE. Any refund payable will be returned to the
guests after receipt of the refund from respective airlines/railways after deducting
the processing charges.
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The tour may be pre-poned/post-poned by the company in certain circumstances which
are beyond its control and in case the guest wishes to cancel the tour, Company
will deduct minimum INR 15,000 for World tours and INR 5000 for Indian tours per
head minimum or actual amount received, whichever is higher, as processing fees
to meet the partial loss suffered and rest of the balance amount paid by the guests
will be carried forward to their account to be utilized by guest within one year
for any future booking with company
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In case where full deposit is required to be paid in advance to enable us to confirm
the reservation, no refund will be given if services are amended, cancelled or not
utilized.
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If the guest desires to cancel the tour due to any reason, they shall make an application
in writing to that effect within specified time limit along with the original receipt
issued by the Company. Such cancellation will attract the cancellation charges given
below
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International Tours
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Number of days prior to the departure We receive your written application
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Amount you must pay cancellation Charges % on total tour price
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More than 60 days
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Registration amount
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60 - 46 days
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15%
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45 - 31 days
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25%
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30 - 15 days
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50%
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14 - 04 days
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60%
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03 - 01 days
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80%
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On the day of departure
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100%
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On Tour
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100%
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Above Cancellation Charges will apply on the total tour price (INR+Forex) excluding
the discount
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Domestic Tours
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Number of days prior to the departure We receive your written application
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Amount you must pay cancellation Charges % on total tour price
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More than 60 days
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5% or 2000 whichever is higher
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60 - 46 days
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15%
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45 - 31 days
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25%
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30 - 15 days
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40%
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14 - 04 days
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60%
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03 - 01 days
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80%
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On the day of departure
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100%
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On Tour
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100%
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Above Cancellation Charges will apply on the total tour price excluding the discount,rail
and air fare.
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Refund procedure
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All the refund will be paid to the guest by 'A/C payee' cheque only, in Indian Rupees
at the prevailing rate of exchange within 60 days, as per Reserve Bank of India
Rules and Regulations, irrespective of whether the tour payments were in part or
whole in foreign currency. No refund will be payable, for any unused portion of
the tour, due to whatsoever reason. No refund will be made in cash.
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NO REFUND
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Most of the airfares are subject to different rules and cancellation fees and may
carry higher cancellation penalties or may be non-refundable, nonendorsable and
non-reroutable.
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TRAVEL INSURANCE
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We strongly recommend that you obtain travel protection insurance including but
not limited to trip cancellation delays, loss of deposit, medical expenses, loss
of baggage and personal belongings, personal accidents and death. You must contact
directly any travel insurance
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HEALTH REQUIREMENT
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Health regulations for some countries may require proof of inoculations and/or vaccination
certi.cate to be carried with you at all times throughout the entire tour. However
you are strongly recommended to consult with you personal physician in this regard.
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TRAVEL DOCUMENTS
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All tour participants must be in possession of valid passport and visa as required
by the country of your visit. You passport must be at least 6 months valid. Please
check all your visa requirements, passports, health certi.cates, etc are in proper
order at the time of booking. It is your personal responsibility for obtaining and
verifying that all your travel documents are in order.
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AIRLINE BAGGAGE REGULATION
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Please consult directly with your international airline regarding the baggage allowance
in economy class. It is your personal responsibility to pay any excess baggage to
the airline.
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REGISTRATION
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The initial booking amount just ensures participation on the tour but does not entitle
any services such as air tickets, visas, hotel accommodations, until the full payment
has been received. If full payment is not paid in time, the Company reserves the
right to cancel the booking.
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ITINERARY
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The suggested itinerary is based on information & guidance from local agents/ hotels.
The Itinerary is subject to change due to unavoidable circumstances. The Company
reserves the unconditional right to refuse a booking/terminate a passenger on tour
in event of unreasonable behaviour at any time.
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HOTELS/ROOM
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Our package prices are estimated according to the season of travel, and the chosen
hotel/cruise category. We take utmost care in selecting the hotels keeping your
comfort in mind. Most of the rooms have a private bath or shower and they may be
located in the city center or away from the city center. Air-conditioning, central
heating and other facilities are solely at the hotelier's discretion, dependent
upon factors such as weather and local conditions etc. Triple rooms are not larger
than twin rooms and the third bed is often a roll-away mattress put in a twin bedded
room. Passengers will have to abide by the check-in and check-out time of the hotels.
Laundry, telephone, mini bar, alcohol, beverages, room service, recreational activities
and excursions are all items of a personal nature and must be settled by the passengers
directly before leaving the hotel, ship/cruise, restaurant or the concerned authority.
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VALIDITY
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All rates are valid till 31/03/2010.
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JURISDICTION
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These terms and conditions are governed by Indian law and all matters arising there
from shall be subject to the exclusive jurisdiction of courts located in Mumbai
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LIABILITY
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Under no circuThe initial booking amount just ensures participation on the tour
but does not entitle any services such as air tickets, visas, hotel accommodations,
until the full payment has been received. If full payment is not paid in time, the
Company reserves the right to cancel the booking.
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