FAQ

General FAQ

  1. What to do while I was paying by net banking, my session expired?

    Your session might have expired due to security reasons. This happens, simply, when you take too long to make the direct debit payment and don't manage it in the specified amount of time. Go back to the Travelhot.in home page and start over.

  2. How will I get my money back and when? I cancelled a booking which was made using 'Pay my net banking' option?

    The account that you used for payment will get credited with the refund amount.

  3. Is my credit card information safe on your site?

    Your credit card information is captured on the respective bank's website and not on Travelhot.in. We don't get any information from the bank regarding your credit card information.

Air Booking

  1. What is the maximum number of seats I can book?

    A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re-complete the booking process for the additional travelers.

  2. Is it Possible to book Infant booking on Travelhot.in?

    Yes, you can book travel for infants less than two years of age on Travelhot.in. Make sure they have valid proof of age documents when they are checking in. Please remember that infants must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult to avail of infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. This includes both outbound and return journeys. If the infant is 24 months or above on the return journey, you need to make a separate booking using a child fare.

  3. What to do when on search page I get zero flight result?

    Clear your browser cache and try the search again. If you still don't get any flight results, it may either be because we can't find flights for that route or because there's no availability of flights for your dates.

  4. Why are some Airline missing from search result when I have selected more than 4 Passengers?

    Some airlines don’t allow us to book more than 4 passengers (adult + children) in one go, so try to search for fewer passengers.

  5. How do I know my reservation was booked?

    Some airlines don’t allow us to book more than 4 passengers (adult + children) in one go, so try to search for fewer passengers.

  6. How do I change if I misspelled my name while booking?

    You can call us to check if the airline you've booked with entertains change of name requests. Most of them do, and we can pass on your request. However, if the airline doesn't allow it, you'll have to cancel and rebook the tickets.

  7. How can I changed if I selected the wrong prefix to a passenger's name?

    You can call us to check if the airline you've booked with entertains change in prefix. If it does, we'll pass on your details to them. If the airline does not allow title change you will have to cancel and then rebook the ticket with the correct title.

  8. The flight I booked was cancelled by the airline. How do I get my money back?

    If the flight you booked got cancelled, you are entitled to a full refund, in most cases. Please send an email to customersupport@travelhot.in along with your Reference ID and if you mention that your flight was cancelled, we will make sure you get a full refund, after verifying the same with the airline.

  9. How will I get my money back after a cancellation?

    We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your Net Banking, we will credit the money back to the same Account.

  10. How do I amend a flight reservation?

    You can change the date or time (or both) of your travel; you cannot, however, change the sector(s) on which you're already booked. For example, if you're booked on a flight from Mumbai to New Delhi, you can't change your destination to Bangalore. Please contact our customer care or mail us.

  11. How do I make changes to a flight reservation?

    Please contact our customer care.

Hotel Booking

  1. How do I know if my booking was successful?

    We will send you an email confirmation for your hotel booking.

  2. What if I don't get a confirmation at the time of booking?

    If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation, call our customer care or mail us and we'll send you your confirmation details.

  3. Will the hotel hold my room if I'm arriving late?

    Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7 am, the day after your planned arrival date.

  4. What if I'm going to arrive early?

    If you know you are going to arrive early at your hotel, contact our Customer Support Team. We will do our best to accommodate your request, but it is ultimately subject to room availability when you arrive at the hotel.